Contact Us
We're here to help! Whether you have a question about our products, an order, or anything else, our team is ready to answer all your questions.
Quick Answers
Where is my order?
You can track your order using the tracking link sent to your email. If you haven't received it, please contact us with your order number and we'll help you right away.
What is your return policy?
We offer a 90-day money-back guarantee. If you're not completely satisfied with your PuppyPad, simply email us and we'll process a full refund — no questions asked.
How do I wash my PuppyPad?
Simply toss it in the washing machine on a regular cycle, then tumble dry on low or hang to dry. Your PuppyPad is designed to withstand 300+ washes while maintaining its absorbency.
How long does shipping take?
Standard shipping takes 4-13 business days. Expedited options are available at checkout. All orders include free shipping.
Other Ways to Reach Us
Email Support
info@tidypup.coSend a Message
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