The TidyPup Guarantee
We are so confident in our award-winning, leak-proof technology that we back every order with a full warranty. If our pads don't work for you, we'll make it right.
Try PuppyPad Risk-Free for 30 Days
Use PuppyPad for a full 30 days. Wash it. Test it. Let your dog use it hundreds of times.
If you don't see immediate results - if your dog doesn't naturally use it, if it doesn't eliminate accidents, if you're not completely thrilled - we'll refund you.
No hoops. No hassles. No questions.
Just email us, send it back, and we'll process your refund immediately.
Why can we make this guarantee?
Because out of 150,000 orders, less than 0.5% have been returned. PuppyPad simply works.
But we want you to feel completely confident. You've wasted enough money on solutions that don't work. This time is different.
You have nothing to lose except a clean, pee-free home.
What Is Covered
- Manufacturing defects
- Functional issues under normal use
- Replacement or repair coverage
- Free shipping on warranty claims
Important Note
Warranty does not cover misuse, abuse, unauthorized modifications, or normal cosmetic wear and tear.
How to Claim Your Warranty
Contact Support
Reach out to our customer support team via email or phone with your order number and a description of the issue.
Provide Evidence
Send photos or videos showing the defect or issue. Our team will review and approve your claim within 24 hours.
Receive Replacement
Once approved, we'll ship your replacement immediately. You'll receive tracking information via email.
Questions?
Questions? If you have any questions about what's covered or how to claim, contact us at info@hlthtrack.com or visit our Warranty Support Page on the website. We're committed to ensuring you get the most out of your purchase hassle-free and with pace of mind.
Ready for a cleaner home?
Upgrade your puppy training experience today with the ultimate leak-proof pad.
Shop TidyPup Pads Now